FAST, PERSONALISED CUSTOMER SERVICE
Our business is founded on the service we offer our customers - hardware stores and industrial supplies.
Hepyc now has one of the best customer services in the industry, with personalised customer care over the phone, and fast, complete and error-free dispatch of orders.
1- Personalised attention
At Hepyc we have specially trained staff to answer all kinds of commercial and technical queries, and take orders quickly and effectively.
2- Fast, complete and error-free deliveries
Thanks to the large stock we work with, our optimised order delivery process and agreements with leading Spanish and international transport agencies, we serve more that 1,000 delivery items a day with unbeatable service ratios.
Orders delivered to customers in under 24 hours: 99%
Delivery items served per order: 98.5%
3- Error management
The 1.5% of products that are not delivered within the day are dealt with personally, in contact with the customer, to ensure that they are received as quickly as possible.
4- After-sales service
Our customer care service answers any technical queries and complaints swiftly and effectively.
Pol. Ind. Ibarluce (Bº Zikuñaga) 57 E Izq.
20120 Hernani - GIPUZKOA (SPAIN)
Tel. +0034 943 33 50 40
Fax. +0034 943 33 52 24
ventas@hepyc.com
C/ Conde Vistahermosa, 46
28019 Madrid (SPAIN)
Tel. +0034 915 69 81 05
Fax. +0034 915 65 97 91
C/ Francesc Teixidó, 39
08918 Badalona-Spain
Tel. +0034 933 87 32 99
Fax. +0034 933 83 33 08
